How to Measure Business Process Services Honestly

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2026-09-10 15:45:18 -

How to Measure Business Process Services Honestly

Our first monthly report was forty pages and told me almost nothing about whether the arrangement was working. Volumes processed, calls answered, tickets closed. All accurate, none of it answering the question. I run shared services. Measuring business process services well is mostly about choosing fewer numbers and picking ones that cannot be optimised at your expense. Activity measures...

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