James Smith

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James Smith

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Modernising an Estate With a Java Development Company

Our Java estate ran on a version more than a decade old, on a framework version that had stopped receiving security fixes. Everything worked. Nothing could be upgraded without touching everything. We brought in a specialist partner to help us move forward. Here is what the work actually involved and what I would scope differently. Old versions are a security position, not a style choice...

2026-10-01 10:09:16

What Machine Learning Engineering Costs to Run

Our first machine learning engineering project cost more to operate in year two than it cost to build. Nobody had modelled that, including me, and the figure only surfaced when somebody asked why a particular infrastructure line had tripled. Here is where the money actually goes, in the order the lines appear. Training is the visible cost and the smallest It is also the one every...

2026-09-21 10:34:25

How to Measure Business Process Services Honestly

Our first monthly report was forty pages and told me almost nothing about whether the arrangement was working. Volumes processed, calls answered, tickets closed. All accurate, none of it answering the question. I run shared services. Measuring business process services well is mostly about choosing fewer numbers and picking ones that cannot be optimised at your expense. Activity measures...

2026-09-10 15:45:18

How a Software Development Company Earns a Second Project

We have hired seven development partners over nine years. Two of them we went back to. The other five did competent work that finished, invoiced, and ended. The difference was not skill. It was what happened around the code, and I can now spot it within about three weeks. The first project is a test both waysEveryone treats the first engagement as a delivery. It is really an audition, and...

2026-09-07 09:15:32

What Digital Transformation Services Change First

Our transformation programme worked. It worked because we stopped trying to do all of it. The version that succeeded looked nothing like the plan I approved two years earlier, and the difference was sequencing rather than ambition. I want to be specific about that, because most advice on digital transformation services stays at the level of vision. Vision was never our problem. Order was....

2026-09-03 05:55:53

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