AT&T's U-verse Voice service suffers a widespread disruption,

leaving fiber-optic customers without a dial tone nationwide.

While TV and broadband services remain unaffected,

the VoIP phone outage has sparked long online chat queues

and forced some to seek help via alternative mobile carriers.

Reports from cities like Memphis, Atlanta, Chicago, and Houston

indicate ongoing issues, though areas like Sacramento see restoration.

Internal forum guidance directs complaints to a "David" in tier 2 support,

as the company lacks an official public statement on the cause.

A suspected server outage is cited by support staff,

yet the patchy recovery across regions contradicts a single-point failure.

News first broke through user reports on Broadband Reports,

later amplified by an Associated Press wire story with conflicting timelines.

The AP article claimed restoration by 2:45 PM ET Wednesday,

but was published hours earlier, highlighting communication gaps.

"AT&T's lack of transparent communication undermines customer confidence,"

noted a forum user, urging clearer updates via their website.

With U-verse Voice surpassing 1 million subscribers recently,

this outage may accelerate cancellations among users

already frustrated by rising costs and perceived value.

One customer recently lamented soaring bills nearing $162,

considering alternatives like antennas and media center setups,

signaling growing discontent even before this service failure.

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