How Artificial Intelligence Travel Tools Are Changing Customer...

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2026-04-29 12:12:09 -

How Artificial Intelligence Travel Tools Are Changing Customer Loyalty Forever

Most travel executives I talk to are watching their loyalty programs get bypassed. You spent decades building points systems that generated billions in revenue. Your customers enrolled at 72% rates. Then AI agents showed up. Now 48% of your highest-value travelers use AI to plan trips, and those algorithms don't care about status tiers or accumulated miles. The pattern I'm seeing across...

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